Quick answers to common questions about HehiaServe
How do I create an account?
You can browse products without an account using guest mode. When you're ready to place an order, you'll be prompted to create an account or sign in. Simply provide your phone number or email, and follow the verification steps.
What payment methods do you accept?
We currently support cash on delivery for safe and convenient payments. Additional payment methods including credit/debit cards and digital wallets will be available soon.
How long does delivery take?
Delivery times vary by vendor and your location. Most deliveries arrive within 30-60 minutes. You can track your order in real-time through the app to see the exact status.
How do I register as a vendor?
Download the HehiaServe app, switch to vendor mode, and complete the registration form. You'll need to provide business information and documentation. Once approved, you can start adding products and accepting orders.
How do I manage my inventory?
Use the vendor dashboard in the mobile app to manage products, update availability, adjust prices, and track inventory levels. You can select products from our catalog and customize them for your store.
What are the fees for vendors?
Fee structures vary based on your plan and region. Contact our support team at support@hehiaserve.me for detailed pricing information and partnership options.
What's the difference between SaaS and White-Label?
SaaS is a fully hosted solution where we manage infrastructure, updates, and technical operations. White-Label is a licensed deployment under your brand and domain with independent operation and a one-time license fee instead of recurring costs.
How long does it take to launch?
SaaS deployments can be ready in days. White-label and custom deployments typically take 2-4 weeks depending on customization requirements. We'll work with you to ensure a smooth launch timeline.
Do I get the source code with White-Label?
No, White-Label is a licensed deployment, not a source code sale. You get a fully branded platform under your domain with customization options by agreement. The platform is deployed and configured for your business needs.
What support is included?
SaaS includes ongoing technical support and maintenance. White-Label includes implementation support and training. Custom deployments include dedicated team support. All plans include comprehensive documentation and onboarding.