Privacy Policy

At HehiaServe, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform and services.

1. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and phone number
• Delivery address and location information
• Payment information (processed securely)
• Profile information and preferences

Usage Information

We automatically collect certain information when you use our platform:

• Device information and identifiers
• Location data (with your permission)
• Usage patterns and preferences
• Order history and interactions

2. How We Use Your Information

We use the collected information for various purposes:

• To process and deliver your orders
• To communicate with you about orders and services
• To improve our platform and user experience
• To provide customer support
• To send promotional offers (with your consent)
• To ensure platform security and prevent fraud

3. Information Sharing

We may share your information with:

• Vendors fulfilling your orders
• Service providers assisting our operations
• Legal authorities when required by law
• Business partners (with your consent)

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Export your data

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our platform and updating the "Last Updated" date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: support@hehiaserve.me
Phone: +20 109 122 0427
Address: Cairo, Egypt